Our terms of trading and delivery.
Online Shopping
Combined Harvesters Ltd t/as Aquagrey strive to bring you the secure
and hassle free shopping.
Please read the Terms & FAQ’s below before proceeding.
Deliveries & Returns Policy
Delivery costs and conditions
Delivery charged at standard rates for all orders received from our
web site. However we reserve the right to change delivery rates in certain
circumstances.
In normal circumstances orders received by us before 3pm are normally
delivered within three working days between the hours of 9am to 5pm.
However this is not guaranteed.
If you have not received your order within 5 working days, please contact
customer services on 0845 8387542 or by info@combinedharvesters.co.uk.
Delivery Status
Deliveries are made from Monday to Friday between 9am and 5pm. There
are no deliveries at weekends or on public holidays.
Unfortunately however, we cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.
If the driver does not find you in to receive the goods, he will try again the next day. Normally three attempts will be made to delivery the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
Additional information on the delivery status is available via info@combinedharvesters.co.uk
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try
again the next day. Normally three attempts will be made to delivery
the goods. The driver will leave a message quoting a telephone number.
Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
What happens if I want to cancel an order?
Please inform us immediately by phone on 0845 838 7542
In order to be able to offer you a next day delivery service, in most cases your order will already have been sent to the warehouse. This means that unfortunately it is not possible to cancel your order.
Goods returns
If for any reason you are not entirely satisfied with any product purchased
from Combined Harvesters, you may return it for a refund or exchange.
Simply notify our Customer Services Team on 0845 838 7542 within 30
days of purchase and they will send you a returns form. Once the completed
form is returned to us and the collection authorised, a returns number
will be issued and the items processed.
All we ask is for the products to be in their original and unspoilt condition, together with all the packaging materials, the invoice and packing list. Please do not use brown tape to reseal any packages or write on the outside of the box. Failure to follow these guidelines may invalidate your return claim.
Items that are made-to-order cannot be returned unless damaged or faulty.
Please note that this return policy is only applicable to purchases made from www.combinedharvesters.co.uk For indirect purchased items, please refer to the unit where they were bought.
Payment options
All Pricing is quoted in GBP £Sterling and includes VAT
For commercial customers we accept payment by Account and all major credit and debit cards.
If you want to pay by credit / Debit card, then we need the name of the card holder as printed on the card, the card type, the card number and the expiry date (and also the issue number for switch /Solo cards, if applicable) and the card security number, this is usually on the cards signature strip.
There is no option of paying for ordered goods in instalments or by cash on delivery.
If you have any queries, please contact us via info@combinedharvesters.co.uk
More information on data security can be found under our Privacy Policy
Terms & Conditions of Sale
1. Application
These Terms govern the sale by Combined Harvesters to you of Products
for which you place an order that is accepted by Combined Harvesters.
No other terms and conditions shall apply. Your acceptance of the Products
shall be deemed to constitute acceptance of these Terms.
2. Orders
All orders placed by you are subject to acceptance by Combined Harvesters.
Combined Harvesters reserves the right to revise prices, limit quantities,
correct errors in its catalogue and refuse orders at its discretion
including, without limitation, orders from distributors, dealers and
warehouse stores. Except as may otherwise be permitted by applicable
law, you may not cancel an order which Omicron has accepted without
the agreement in writing of Combined Harvesters, which requirement may
be waived by Combined Harvesters from time to time in its sole discretion.
3. Delivery
Combined Harvesters shall use reasonable endeavours to deliver the Products
within three working days (some areas of the UK may take longer) following
your order. Specifically, we are not able to provide for next working
day delivery to areas located in the following post codes: FK17-22 G83
IV1-28 IV33-39 KW1-3 KW5-14 PA21-33 PA35-40 PH18-26 PH30-42 HS1-9 IV40-51
IV55-56 KA27 KA28 KW15-17 PA20 PA34 PA41-48 PA60-78 PH42-44 ZE1-3 and
all EL post codes.
For delivery to Northern Ireland , Isle of Man and the Shetland Isles , £15 delivery charge will be automatically added to your basket. Deliveries to other offshore islands including Isle of Skye, Northern Ayrshire, and the Channel Islands will also be charged £15 delivery. This amount will be added to the order total after the web order has been processed.
Note that oversized or bulky items may require additional delivery time; Combined Harvesters shall endeavour to inform you of extended delivery times at the time you place your order. In any case, Combined Harvesters shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Combined Harvesters reserves the right to deliver the Products in instalments.
4. Payment
Unless you are a Combined Harvesters Credit Account Holder, you must
pay for the Products at the time you place your order. Combined Harvesters
reserves the right, by giving you notice at the time you place your
order, to increase the price of the Products to reflect any increase
in the cost to Combined Harvesters which is due to any factor beyond
its control.
5. Warranty
Subject to the limitations on its liability set out in these Terms,
Combined Harvesters warrants that the Products will be free from defects
in material and workmanship for a period of 6 months from the date of
delivery, unless otherwise stated. Combined Harvesters shall be under
no liability in respect of any defect arising from fair wear and tear,
wilful damage, negligence, abnormal working conditions or misuse. If
you notify Combined Harvesters of a valid claim for a breach of this
warranty within the warranty period, Combined Harvesters will replace
or repair the Product or refund the price of the Product, at Combined
Harvesters discretion, but Combined Harvesters shall have no other liability
to you.
6. Liability
Nothing in these Terms shall exclude or limit Combined Harvesters liability
for fraud or for death or personal injury caused by its negligence or
any other liability to the extent that the same may not be excluded
or limited as a matter of law. Without prejudice to the previous sentence,
Combined Harvesters shall not be liable for any loss of income or profits
or for any indirect or consequential loss or damage of any kind howsoever
arising and whether caused by the negligence of Combined Harvesters,
its breach or non-performance or any of its obligations under these
Terms or otherwise. These Terms set out the full extent of Combined
Harvesters obligations and liabilities in respect of the sale of the
Products. In particular there are no conditions, warranties or other
terms, expressed or implied, as to satisfactory quality, fitness for
a particular purpose or of any other kind whatsoever, that are binding
on Combined Harvesters except as specifically stated in these Terms.
Any condition, warranty or other term concerning the sale of the Products,
which might otherwise be implied into or incorporated within these Terms,
whether by statute, common law or otherwise, is excluded to the fullest
extent permitted by law. If you are a consumer the exclusion of terms
implied by law will not apply to you.
7. Data Protection
The personal information you provide to Combined Harvesters consists
of your name, your postal and e-mail addresses, other contact details
as well as order, delivery and billing information; it will be maintained
as part of our customer records for the purposes of credit checking,
direct marketing, orders delivery and product purchase history. You
may also receive news and marketing offers from other Combined Harvesters
companies and Combined Harvesters business partner vendors. This information
will be stored, namely, on our centralised database in the United Kingdom.
Staples may also need to make your records available to our professional
advisors, such as lawyers, accountants, regulatory authorities or other
governmental administrations. You can contact Combined Harvesters in
writing at any time to see the information held about you and to ask
us to make any necessary changes to remove or correct it - in which
cases an official fee will be payable - or to object against any further
use of your personal data by Combined Harvesters for direct marketing
purposes. Further information as to the right to protect your personal
data is available from the Data Protection Registry in the United Kingdom.
By entering into any agreement with Combined Harvesters or providing
Combined Harvesters with personal data, you consent to the processing
and transfer of such data in the manner and for the purposes described
here above. For more information please read our Privacy Policy.
8. General
Combined Harvesters shall not be liable to you for any loss or damage
which you might suffer arising from Combined Harvesters delay in fulfilling
or failure to fulfil any of its obligations under these Terms to the
extent that such delay or failure is caused by any circumstance beyond
Combined Harvesters reasonable control. If due to such circumstances
or events Combined Harvesters has insufficient stocks to meet all its
orders, Combined Harvesters may apportion available stocks between its
customers at its sole discretion. These Terms and any terms appearing
on any order form to which these Terms apply constitute the entire agreement
between you and Omicron relating to the Products. The failure of Combined
Harvesters or you to enforce any of these Terms does not constitute
a waiver of that term and shall in no way affect the right later to
enforce the term. The invalidity or unenforceability of any clause of
these Terms shall not adversely affect the validity or enforceability
of the remaining provisions. No amendment, variation or addition to
these Terms shall be binding unless agreed to in writing by an authorised
representative of Combined Harvesters. Combined Harvesters may transfer
any contract with you concluded on these Terms or any of its rights
or obligations under any such contract. These Terms will be construed
in accordance with the laws of England and any disputes shall be settled
by the English courts.
9. Defined Terms
" Combined Harvesters " means Combined Harvesters Limited,
whose head office is at 3 mosedale Raod, Croft Industrial Park, Bromborough,
Wirral, Merseyside CH62 3QZ "Terms" means these terms and
conditions of sale. "Products" means any products listed in
this catalogue for which you place an order which is accepted by Combined
Harvesters. "You" means you, the customer.
If you should have a question anyway, you can contact our customer
services via phone on 0845 838 7542, via fax or via email info@combinedharvesters.co.uk